We're sorry you're having hiccups playing back our videos. Let's fix that.

Multimedia clips on our site are encoded in QuickTime format (.H264). If you are not seeing the video load you may need to download the latest QuickTime plugin (QT 7+) for free from the Apple Computer QuickTime website.

Click here to download the latest QuickTime Player

The download may take a while, but once installed you will be able to view all the multimedia clips on this site (as well as on many other sites). Please note: Apple will offer the opportunity to upgrade to QuickTime Pro, which is not free. Don't let this confuse you and prevent you from downloading the free player.

Once you've got the newest version of QuickTime installed you should be able to playback our videos. Thanks to "progressive downloading" you can begin playing the clips before they are completely downloaded (and sometimes the movie will begin playing for you), but note that the player might catch up to what has been downloaded (and temporarily stop the clip). Don't be discouraged - it will keep downloading and you can view from the beginning without having to reload it.